Because our customers matter…

After-sales Service

At Jade we understand that a high level of after-sales service builds brand loyalty and generates repeat customers. We want our customers to feel at ease with providing valuable feedback which helps us improve our products and services.

In today’s competitive market, good after-sales service is what gives us an edge over our competitors because apart from retaining our current customers, advertising by word of mouth is the best way to attract new customers.

An initial reply to complaints received is sent within 24 hours and we strive to provide a full solution to your grievances within 8 weeks.

In case repairs are not covered by warranty, our customers are further assisted by offering them specially reduced prices.